ITPAI is a smart AI assistant built for digital agencies - and made by the people who run ITProfiles, the platform agencies already trust to showcase their work and collect reviews.
ITPAI lives in a chat widget you can place on your website. When a visitor lands on your page, ITPAI is there instantly to answer questions, explain your services, highlight your projects and reviews, and capture the details of anyone who wants to get in touch.
It is not a generic chatbot. ITPAI is grounded in information about your agency and your industry, so it answers like someone who actually knows your business - not a script.
Any ICT agency, digital service provider can use the widget. Create your free profile on ITProfiles and the widget automatically appears on your public profile. As soon as our bots have crawled your public info, your ITPAI agent will be equipped to answer any user query.
To place this personalized widget on your own website, you will need a Verified or ITP+ Partner tier.
ITPAI is available on your ITProfiles profile page, and as a widget you can add directly to your own website. Both surfaces work together, so a lead can reach you no matter where they first discover your agency.
Your website works for you even when you do not.
Most agency sites only convert when a human happens to be online. That leaves traffic on the table every night, every weekend, and every time your team is busy with client work. ITPAI closes that gap.
It turns lookers into conversations, and conversations into qualified leads.
Visitors often browse silently because they do not want to wait for a callback or a form. ITPAI starts a conversation instantly, answers their questions, and moves them toward sharing their details - so you capture leads you might otherwise have lost.
It is pre-trained on your agency.
ITPAI arrives already knowing about your services, your projects, and how your agency is talked about online. From day one, it answers visitors with real, accurate knowledge about your business - not generic small talk.
It answers with knowledge, not guesswork.
ITPAI pulls from your agency's actual information - your services, your projects, your client reviews, and how your agency is talked about across the web. The result is a helpful, accurate, and consistently on-brand experience for every visitor.
Give it your unique personality.
ITPAI is not a one-size-fits-all assistant. As an ITP+ Partner, you can shape its tone and personality to match your brand, so it sounds like your team on every single visit.
It respects your visitors and your data.
Every conversation is private and confidential to your agency. With ITPAI, your conversations and your visitors' details are never shared with anyone outside ITProfiles or with any other agency. ITP+ Partner tier has a ZDR (Zero Data Retention) policy enforced with a no-prompt-training policy.
Where does ITPAI get its knowledge?
ITPAI's answers are grounded in data gathered by the ITProfilesBot. The bot researches publicly available information about your agency across the web - your own website, mentions of your agency across the internet, and third-party client reviews - and turns it into knowledge ITPAI can use to answer visitors accurately and helpfully.
Because ITPAI is grounded in this real, public information, its answers stay relevant, specific to your agency, and genuinely useful to prospective clients.
Everything about the ITPAI chat widget on your website - limits, conversations, leads, and privacy.
Q1. Is there a limit on how many chat conversations my site widget can have?
Available on Verified and ITP+ Partners. The widget is designed to comfortably handle your site's visitor traffic. It comes with a generous yearly capacity of 1,000 chat sessions, so a normal month of visitor chats runs well within that. The limit is a yearly allowance (not daily or monthly), aligned with your subscription cycle.
Q2. Is there a limit within a single conversation?
Each conversation is capped at 10,000 tokens of context - roughly 25-35 back-and-forth exchanges. That is more than enough for a visitor to ask about your services, projects, and reviews in one sitting, and for the ITPAI model to generate qualified leads from conversations.
Q3. What happens when a conversation hits the token limit?
The widget politely wraps up the current chat and invites the visitor to share their email, so your team can continue the conversation personally. This keeps every chat helpful while making sure a single long thread never dominates the widget.
Q4. What is the token count based on?
It counts the full conversation context (your agency details, the prior messages, and the latest visitor question), then sets a per-reply response size so replies stay snappy and consistent.
Q5. What happens if I reach my yearly session capacity?
Chats continue to be collected; the widget switches to a lightweight mode that captures visitor details (email + message) for follow-up, rather than running full AI answers on every message. You still receive every lead and can respond manually. If you expect higher traffic than the included capacity, you can renew your subscription.
Q6. How do I check my current usage?
Your usage (current conversations and remaining yearly capacity) is shown in the vendor dashboard under the Widget / Chat section.
Q7. How can the agency view chat conversations?
All chat conversations from your widget appear in the Chats module inside your vendor login. This includes chats from your ITProfiles profile widget and from the widget on your own website.
Q8. How do leads/inquiries appear?
Any chat conversation that qualifies as a lead - meaning the visitor shared a valid email address - automatically appears in the **Messages** module. You get the visitor's details plus the conversation context so your team can follow up.
Q9. Do I see chats from both my ITProfiles page and my website?
Yes. Conversations from both surfaces are visible in the same place, clearly labelled by source so you know where each visitor reached you from.
Q10. Are chat conversations private to my agency?
Yes. All chat conversations are private and strictly confidential to your agency. They are never shared with any other person, agency, or organization outside of ITProfiles. Messages are end-to-end encrypted.
Q11. Does ITProfiles read, store, or train on my conversations?
ITPAI operates under ZDR (Zero Data Retention) and a no-prompt-training policy for ITP+ Partners. For other tiers, user prompts are cached to deliver faster, more contextual responses. Your conversations are not used to train our models and are not retained beyond what is needed to deliver and display the chats to your team.
Q12. Who at my agency can see the conversations?
Anyone with access to your vendor login (admins and team members you grant access to) can view your agency's Chats and Messages. Access is controlled by your own account roles.
Q13. Is my agency data shown to competitors or other vendors?
No. Your conversations, leads, and visitor details are isolated to your agency and never exposed to any other vendor or party.
Q14. Can I remove all of my data, including chat conversations
Yes, you can request to remove all your agency data, including chat conversations, by emailing our data controller or support team.
Your website is your hardest-working salesperson - it only needs a voice. ITPAI gives your agency that voice: always available, always knowledgeable, always professional, and always focused on turning visitors into opportunities.
Add ITPAI to your website and let your agency keep winning clients, even when your team is offline.
ITPAI - the smart AI lead gen rep and support assistant for your website. Questions? Reach out to our support team or your account relationship manager.
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